Terms and Services – RLSTRENGTH Effective Date:
1 January 2025
These Terms of Service ("Terms") govern your access to and use of the coaching programs and services provided by RLSTRENGTH ("we", "our", or "us"). By purchasing or participating in our services, you agree to be bound by these Terms
1. Services Provided
RLSTRENGTH provides online coaching services, including assignment to a personal transformation coach who will support you throughout your journey. Services include:
Personalized macro and calorie targets tailored to your goals
Ongoing feedback and program adjustments based on your progress
Meal plans for guidance and flexibility
Access to the full RLSTRENGTH system and programming
Progress tracking and analysis
Weekly check-ins and support
Direct message-based coaching Community access via group chats or platforms
2. Eligibility
Our services are available to individuals aged 18 and older. By signing up, you confirm you are legally permitted to enter into a contract.
3. Payments and Refund Policy
Coaching programs are non-transferable and must be completed within the original timeframe. Pausing the program is not permitted unless explicitly approved in writing under exceptional circumstances. All coaching packages are billed upfront or on an agreed payment plan.
By enrolling, you acknowledge that you are not paying for the duration of the program, but for access to proprietary information, guidance, and a reserved client spot within our capacity-limited system. Failure to complete the 16-week program for any reason—personal, medical, financial, or otherwise—does not result in a pause, cancellation, or refund.
Clients experiencing financial hardship are still responsible for fulfilling their agreed-upon payment plan in full, and should communicate early if they are experiencing difficulties so we can provide payment support options where possible. Payments are processed via Stripe or other secure third-party platforms. All sales are final. We do not offer refunds under any circumstances. Our services include intellectual property and access to digital resources which cannot be returned once delivered. Missed or failed payments may result in access suspension and may be forwarded to a third-party debt collection agency.
4. Pricing and Program Changes
We reserve the right to change our pricing, program structure, or services at any time. RLSTRENGTH may modify the method or platform used to deliver coaching services, including assigning new coaches, adjusting session formats, changing communication tools, or transitioning to different software platforms as needed to improve the client experience or accommodate business growth. RLSTRENGTH also reserves the right to delegate any aspect of service delivery—including coaching, communication, technical support, or customer success—to qualified team members or contractors without prior notice. If you are an existing client, we will provide reasonable notice before applying any changes that affect you.
5. Conduct, Termination, and Inactivity
We maintain a high standard for our coaching environment.
Private communication between clients and coaches is confidential. Sharing, screenshotting, or distributing these conversations in any public or malicious context may result in removal from the program without refund. Any disrespectful, abusive, disruptive, difficult, or persistently annoying behavior toward coaches, staff, or other clients may result in immediate removal from the program or community without refund or compensation. We reserve the right to terminate your access to services at our discretion. Removal due to misconduct does not entitle the client to a refund. If a client fails to engage with the program (including check-ins or communication) for a period of 21 days without notice, RLSTRENGTH reserves the right to mark the account as inactive. Inactive clients are not eligible for extensions, pauses, or refunds.
6. Client Responsibilities
Clients agree to:
Take full accountability for their participation and results. RLSTRENGTH provides tools, coaching, and guidance, but success depends on the client's consistency and effort. Participate actively and communicate honestly. Submit progress photos, check-ins, and feedback on time Follow program guidance to the best of their ability. Use all provided content for personal use only Respect the coach's time and boundaries. Clients should avoid excessive, demanding, or disrespectful communication outside of agreed check-in or support channels Acknowledge that anonymized versions of their transformation journey may be used internally for coach education, training, or quality improvement. This information will never be shared publicly without explicit written consent.
7. Intellectual Property
All RLSTRENGTH program content—including videos, PDFs, templates, strategies, communication, and training or nutrition materials—is protected intellectual property owned solely by RLSTRENGTH. Clients are granted a limited, non-transferable license for personal use only.
Clients may not copy, share, reproduce, resell, or distribute any part of the RLSTRENGTH system, materials, or content in any form without explicit written consent.
8. Health and Medical Disclaimer
Our coaching does not substitute for professional medical advice or treatment. Always consult with your doctor before beginning a new fitness or nutrition program. You accept full responsibility for your health and participation.
9. Limitation of Liability
While we aim to deliver exceptional results, individual outcomes vary. We do not guarantee specific weight loss, strength gain, or transformation results.
10. Service Interruptions
It is the client’s responsibility to ensure they have stable internet access and compatible devices for using our coaching platforms (e.g., Everfit, email, group chats). Missed communication or check-ins due to technical issues on the client’s side do not warrant extensions or refunds.
We reserve the right to pause or adjust services in cases of illness, emergencies, platform downtime, or necessary operational changes. We will communicate proactively should such an event occur.
RLSTRENGTH is not liable for delays or failure to deliver services due to events beyond its control, including but not limited to natural disasters, war, strikes, internet outages, or government restrictions (Force Majeure).
11. Non-Disparagement
Clients agree not to publicly defame, disparage, or misrepresent RLSTRENGTH, its team, or services in any medium (including social media, reviews, or forums). Breach of this clause may result in legal action.
12. Chargebacks
By agreeing to these Terms, the client waives the right to dispute charges or initiate chargebacks with their bank or credit card provider for services already delivered. Any payment disputes must be resolved directly with RLSTRENGTH.
13. Affiliate Disclosure
RLSTRENGTH may recommend third-party services or products that include affiliate links. We may earn a commission at no additional cost to you. We only recommend tools and products we genuinely use and support.
14. Client Data and Consent
By joining RLSTRENGTH, you consent to the collection and use of personal and health data necessary for service delivery. All client data remains confidential and is processed in accordance with our Privacy Policy.
15. Taxes and Billing
Clients are responsible for any applicable taxes, duties, or charges associated with the purchase and use of RLSTRENGTH services in their jurisdiction.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms shall be resolved exclusively in the courts of that jurisdiction.
17. Contact Information
For questions or support regarding these Terms, contact us at:
By purchasing or participating in our coaching services, you acknowledge and accept these Terms of Service.